FAQs
Product Related FAQs
1. What are the benefits of cotton curtains?
Cotton curtains are indeed a practical and stylish choice for various spaces. Cotton curtains are a versatile and affordable option that complement a wide range of interior styles and climates. Known for their breathable, soft, and natural qualities, they are easy to maintain and can be machine washed. These curtains are perfect for multiple spaces, including bedrooms, kitchens, kids' rooms, and dining rooms, offering both functionality and aesthetic appeal.
2. Why choose heavy cotton fabric for curtains vs light weight?
Medium to heavy-weight cotton fabrics, such as cotton twill or duck, offer excellent durability and drape beautifully. These heavier curtains, made with a tighter weave or thicker material, provide enhanced light-blocking capabilities, making them an ideal choice for spaces requiring more privacy or reduced natural light. So, if you are looking to block more light and enhance privacy, then heavier fabric is recommended.
3. How long will cotton curtains last?
Well-made cotton curtains can last 7–10 years with regular care.
4. How do I care for these cotton curtains?
To keep cotton curtains looking their best, we recommend giving them a deep clean about twice a year. For regular maintenance, use a vacuum with a brush attachment to remove dust and debris, helping them stay fresh and extend their lifespan.
5. Can I use organic cotton for daily use, which is used for these curtains?
Organic cotton is grown without harmful chemicals and has a lower environmental impact than conventional cotton. As it is not treated with any chemicals, it is also hypoallergenic as well.
6. How to prevent cotton curtains from shrinking?
These curtains are prewashed so they might not shrink a lot after washing, however as Cotton tends to shrink overtime after washing, washing cotton fabric in cold water and air drying are effective ways to prevent any further shrinkage.
1. What are the benefits of lightweight polyester curtains?
Lightweight polyester curtains are durable, easy to maintain, and resistant to wrinkles and shrinking. They are also affordable and come in a variety of colors and patterns.
2. Are polyester curtains good for blocking light?
Yes, These curtains are designed as room darkening. Lightweight polyester curtains typically filter light, creating a soft and airy ambiance, but may not completely block sunlight.
3. Are polyester curtains safe for the environment?
Polyester is a synthetic material, and while it is durable and long-lasting, it is not biodegradable. However, its longevity can reduce waste, and many modern polyester fabrics are made from recycled materials, which is more eco-friendly.
4. What is the lifespan of polyester curtains?
With proper care, polyester curtains can last for 5–10 years or more, depending on usage and exposure to environmental factors.
5. How do I clean polyester curtains?
Most polyester curtains are machine-washable. Use a gentle cycle with cold water and mild detergent. Avoid using bleach and tumble dry on low heat. Always check the care label for specific instructions.
6. Are polyester curtains pet-friendly?
Yes, polyester curtains are pet-friendly as they are durable and easy to clean. However, claw marks or chewing can still damage them.
1. What are the benefits of triple weave fabric curtains?
Triple weave fabric curtains have many advantages, including:
- Light blocking: Triple weave curtains can reduce light by 70–80%. Darker colors block more light, while lighter colors create a glow effect.Â
- Durability:Â Triple weave curtains are more durable than blackout curtains, which can become brittle or perish in the sun.Â
- Insulation:Â Triple weave curtains can help insulate your home against heat and cold.Â
- Sound reduction:Â Triple weave curtains can reduce noise from outside.Â
- Washable:Â Triple weave curtains are machine washable.Â
- Fire retardant:Â Triple weave curtains are fire retardant.Â
- UV resistant:Â Triple weave curtains can help protect you and your furniture from harmful UV rays from the sun.Â
- Mould resistant:Â Triple weave curtains are resistant to mould.Â
- Softness:Â Triple weave curtains maintain their softness over time.Â
- Drape:Â Triple weave curtains drape well.Â
- Affordable:Â Triple weave curtains can be an affordable option for drapery.Â
- Versatile:Â Triple weave curtains can be used as a stand-alone fabric or as a lining for other curtains.Â
2. How triple weave fabric regulates temperature?
Triple weave fabric regulates temperature by leveraging its unique construction of three tightly interwoven layers, including the black yarn middle layer. Here's how it works:
- Thermal Insulation: The dense weave and multi-layer structure create a barrier that limits the exchange of heat between the interior and exterior of a space. In cooler months, it helps retain indoor warmth by reducing heat loss through windows. Conversely, in warmer months, it minimizes heat penetration from the outside, keeping interiors cooler.
- Light and Heat Blocking: The black yarn layer in the middle effectively blocks a significant portion of sunlight, reducing solar heat gain. This contributes to maintaining a more stable indoor temperature by preventing excessive heating caused by sunlight.
- Energy Efficiency: By regulating the transfer of heat, triple weave fabrics reduce the need for excessive heating or air conditioning, leading to improved energy efficiency in homes and buildings.
- Moisture Regulation: The tightly woven structure may also reduce drafts and help maintain consistent humidity levels indoors, contributing to overall thermal comfort.
3. How does triple weave fabric controls noise?
Triple weave fabric controls noise by creating multiple layers of tightly woven fibers that trap sound waves, effectively absorbing and dampening noise as it passes through the fabric, particularly when the middle layer is made with a denser, sound-absorbing material like a black yarn; this layered structure acts like a barrier, preventing sound from traveling through easily.
4. How do I care for these curtains?
To keep these curtains looking their best, we recommend giving them a deep clean about twice a year. For regular maintenance, use a vacuum with a brush attachment to remove dust and debris, helping them stay fresh and extend their lifespan.
5. Do these curtains shrink after wash?
Polyester triple weave three-layer curtain fabric is a durable and low-maintenance option, but proper care is essential to preserve its quality and prevent shrinkage.
Since our fabric has been pre-washed, its likelihood of shrinking further is reduced. However, exposure to high heat during washing or drying can still pose a risk. Please visit Easy Care Instructions above to maintain these curtains.
1. Where should I use Sheers inside my home?
Sheer curtains are versatile and can be used in a variety of spaces, depending on your needs and design goals. Here are some suggestions:
1. Living Rooms
• Sheers create a welcoming and airy atmosphere, allowing natural light to brighten the space.
• They provide privacy while maintaining visibility to outdoor views.
2. Bedrooms
• Perfect for creating a soft, romantic, and tranquil ambiance.
• Pair with blackout curtains or blinds for additional light control and privacy during the night.
3. Dining Rooms
• Add a touch of elegance and sophistication while letting in natural light for daytime dining.
4. Home Offices
• Sheers allow gentle daylight into the space without glare, making them ideal for creating a pleasant and productive work environment.
5. Sunrooms or Balconies
• Enhance the natural light-filled vibe while offering some privacy and soft shade from direct sunlight.
6. Bathrooms
• Use in combination with frosted windows or blinds to maintain privacy while adding a light and airy feel.
7. Entryways or Hallways with Windows
• Add a decorative touch while softly diffusing light in these transitional spaces.
8. Hotels or Guest Rooms
• Offer a luxurious and inviting look for guests, ensuring a warm and pleasant environment.
Sheers are especially suitable for spaces where you want a balance between light diffusion, style, and privacy, making them a versatile choice for nearly any room.
3. How long do sheer curtains last?
With proper care, sheer curtains can last several
years. However, they may be more prone to wear and tear due to their delicate
nature, so regular maintenance and gentle handling are key.
3. How long do sheer curtains last?
With proper care, sheer curtains can last several
years. However, they may be more prone to wear and tear due to their delicate
nature, so regular maintenance and gentle handling are key.
4. Do these sheer curtains shrink?
Polyester net sheer curtains are generally
resistant to shrinking due to the durability and low-shrinkage properties of
polyester. However, they can still shrink slightly under certain conditions.
5. What type of fabric is used for embroidery on sheers?
These sheers are made with light weight polyester net fabric with tight weave. So, they look less like net fabric. Embroidery is beautifully done with satin thread to give them elegant, sleek and sophisticated look.
6. Do these sheers provide adequate privacy?
Yes, embroidered sheer curtains strike the perfect balance between privacy and natural light. Our sheer fabric gently filters light while maintaining an element of privacy.
1. What is a Jacquard silk weave curtain?
Jacquard silk weave curtains are made using a specialized weaving technique that integrates intricate patterns directly into the fabric. The silk material adds a luxurious sheen and smooth texture, making these curtains elegant and durable.
2. How do Jacquard silk curtains different from printed curtains?
Pattern Integration: In Jacquard silk curtains, the patterns are part of the weave, making them more durable and resistant to fading. Printed curtains, on the other hand, have designs applied to the fabric surface, which can wear off over time.
Texture and Quality: Jacquard silk curtains have a textured, raised design that feels premium, while printed curtains are usually flat and may lack the same luxurious appeal.
3. Are Jacquard silk weave curtains durable?
Yes, they are more durable than printed or embroidered curtains because the patterns are woven into the fabric. However, they require proper care, such as dry cleaning, to maintain their texture and sheen.
4. Are these curtains suitable for all décor styles?
Yes, jacquard polyester silk curtains are versatile and can enhance various interior styles, including:
- Modern or Contemporary: Adds a subtle shine and sleek texture.
- Traditional or Classic: Woven patterns elevate the elegance of traditional designs.
- Luxury or Glamorous: The silk finish enhances opulence in high-end interiors.
5. Are jacquard curtains suitable for all rooms?
Yes, jacquard curtains are versatile and can be used in:
- Living rooms: To add elegance and style.
- Bedrooms: For privacy and light control.
- Dining rooms: To create a luxurious ambiance.
- Study/Office: For a professional yet aesthetic look.
6. What does 70-80% room darkening mean for Jacquard silk weave curtains?
It means these curtains block 70-80% of incoming light, creating a dim and comfortable environment while still allowing some natural light to filter through. They are ideal for privacy and reducing glare.
1. What are the benefits of cotton curtains?
Cotton curtains are indeed a practical and stylish choice for various spaces. Cotton curtains are a versatile and affordable option that complement a wide range of interior styles and climates. Known for their breathable, soft, and natural qualities, they are easy to maintain and can be machine washed. These curtains are perfect for multiple spaces, including bedrooms, kitchens, kids' rooms, and dining rooms, offering both functionality and aesthetic appeal.
2. Why choose heavy cotton fabric for curtains vs light weight?
Medium to heavy-weight cotton fabrics, such as cotton twill or duck, offer excellent durability and drape beautifully. These heavier curtains, made with a tighter weave or thicker material, provide enhanced light-blocking capabilities, making them an ideal choice for spaces requiring more privacy or reduced natural light. So, if you are looking to block more light and enhance privacy, then heavier fabric is recommended.
3. How long will cotton curtains last?
Well-made cotton curtains can last 7–10 years with regular care.
4. How do I care for these cotton curtains?
To keep cotton curtains looking their best, we recommend giving them a deep clean about twice a year. For regular maintenance, use a vacuum with a brush attachment to remove dust and debris, helping them stay fresh and extend their lifespan.
5. Can I use organic cotton for daily use, which is used for these curtains?
Organic cotton is grown without harmful chemicals and has a lower environmental impact than conventional cotton. As it is not treated with any chemicals, it is also hypoallergenic as well.
6. How to prevent cotton curtains from shrinking?
These curtains are prewashed so they might not shrink a lot after washing, however as Cotton tends to shrink overtime after washing, washing cotton fabric in cold water and air drying are effective ways to prevent any further shrinkage.
1. What are the benefits of lightweight polyester curtains?
Lightweight polyester curtains are durable, easy to maintain, and resistant to wrinkles and shrinking. They are also affordable and come in a variety of colors and patterns.
2. Are polyester curtains good for blocking light?
Yes, These curtains are designed as room darkening. Lightweight polyester curtains typically filter light, creating a soft and airy ambiance, but may not completely block sunlight.
3. Are polyester curtains safe for the environment?
Polyester is a synthetic material, and while it is durable and long-lasting, it is not biodegradable. However, its longevity can reduce waste, and many modern polyester fabrics are made from recycled materials, which is more eco-friendly.
4. What is the lifespan of polyester curtains?
With proper care, polyester curtains can last for 5–10 years or more, depending on usage and exposure to environmental factors.
5. How do I clean polyester curtains?
Most polyester curtains are machine-washable. Use a gentle cycle with cold water and mild detergent. Avoid using bleach and tumble dry on low heat. Always check the care label for specific instructions.
6. Are polyester curtains pet-friendly?
Yes, polyester curtains are pet-friendly as they are durable and easy to clean. However, claw marks or chewing can still damage them.
1. What are the benefits of triple weave fabric curtains?
Triple weave fabric curtains have many advantages, including:
- Light blocking: Triple weave curtains can reduce light by 70–80%. Darker colors block more light, while lighter colors create a glow effect.Â
- Durability:Â Triple weave curtains are more durable than blackout curtains, which can become brittle or perish in the sun.Â
- Insulation:Â Triple weave curtains can help insulate your home against heat and cold.Â
- Sound reduction:Â Triple weave curtains can reduce noise from outside.Â
- Washable:Â Triple weave curtains are machine washable.Â
- Fire retardant:Â Triple weave curtains are fire retardant.Â
- UV resistant:Â Triple weave curtains can help protect you and your furniture from harmful UV rays from the sun.Â
- Mould resistant:Â Triple weave curtains are resistant to mould.Â
- Softness:Â Triple weave curtains maintain their softness over time.Â
- Drape:Â Triple weave curtains drape well.Â
- Affordable:Â Triple weave curtains can be an affordable option for drapery.Â
- Versatile:Â Triple weave curtains can be used as a stand-alone fabric or as a lining for other curtains.Â
2. How triple weave fabric regulates temperature?
Triple weave fabric regulates temperature by leveraging its unique construction of three tightly interwoven layers, including the black yarn middle layer. Here's how it works:
- Thermal Insulation: The dense weave and multi-layer structure create a barrier that limits the exchange of heat between the interior and exterior of a space. In cooler months, it helps retain indoor warmth by reducing heat loss through windows. Conversely, in warmer months, it minimizes heat penetration from the outside, keeping interiors cooler.
- Light and Heat Blocking: The black yarn layer in the middle effectively blocks a significant portion of sunlight, reducing solar heat gain. This contributes to maintaining a more stable indoor temperature by preventing excessive heating caused by sunlight.
- Energy Efficiency: By regulating the transfer of heat, triple weave fabrics reduce the need for excessive heating or air conditioning, leading to improved energy efficiency in homes and buildings.
- Moisture Regulation: The tightly woven structure may also reduce drafts and help maintain consistent humidity levels indoors, contributing to overall thermal comfort.
3. How does triple weave fabric controls noise?
Triple weave fabric controls noise by creating multiple layers of tightly woven fibers that trap sound waves, effectively absorbing and dampening noise as it passes through the fabric, particularly when the middle layer is made with a denser, sound-absorbing material like a black yarn; this layered structure acts like a barrier, preventing sound from traveling through easily.
4. How do I care for these curtains?
To keep these curtains looking their best, we recommend giving them a deep clean about twice a year. For regular maintenance, use a vacuum with a brush attachment to remove dust and debris, helping them stay fresh and extend their lifespan.
5. Do these curtains shrink after wash?
Polyester triple weave three-layer curtain fabric is a durable and low-maintenance option, but proper care is essential to preserve its quality and prevent shrinkage.
Since our fabric has been pre-washed, its likelihood of shrinking further is reduced. However, exposure to high heat during washing or drying can still pose a risk. Please visit Easy Care Instructions above to maintain these curtains.
1. Where should I use Sheers inside my home?
Sheer curtains are versatile and can be used in a variety of spaces, depending on your needs and design goals. Here are some suggestions:
1. Living Rooms
• Sheers create a welcoming and airy atmosphere, allowing natural light to brighten the space.
• They provide privacy while maintaining visibility to outdoor views.
2. Bedrooms
• Perfect for creating a soft, romantic, and tranquil ambiance.
• Pair with blackout curtains or blinds for additional light control and privacy during the night.
3. Dining Rooms
• Add a touch of elegance and sophistication while letting in natural light for daytime dining.
4. Home Offices
• Sheers allow gentle daylight into the space without glare, making them ideal for creating a pleasant and productive work environment.
5. Sunrooms or Balconies
• Enhance the natural light-filled vibe while offering some privacy and soft shade from direct sunlight.
6. Bathrooms
• Use in combination with frosted windows or blinds to maintain privacy while adding a light and airy feel.
7. Entryways or Hallways with Windows
• Add a decorative touch while softly diffusing light in these transitional spaces.
8. Hotels or Guest Rooms
• Offer a luxurious and inviting look for guests, ensuring a warm and pleasant environment.
Sheers are especially suitable for spaces where you want a balance between light diffusion, style, and privacy, making them a versatile choice for nearly any room.
3. How long do sheer curtains last?
With proper care, sheer curtains can last several
years. However, they may be more prone to wear and tear due to their delicate
nature, so regular maintenance and gentle handling are key.
3. How long do sheer curtains last?
With proper care, sheer curtains can last several
years. However, they may be more prone to wear and tear due to their delicate
nature, so regular maintenance and gentle handling are key.
4. Do these sheer curtains shrink?
Polyester net sheer curtains are generally
resistant to shrinking due to the durability and low-shrinkage properties of
polyester. However, they can still shrink slightly under certain conditions.
5. What type of fabric is used for embroidery on sheers?
These sheers are made with light weight polyester net fabric with tight weave. So, they look less like net fabric. Embroidery is beautifully done with satin thread to give them elegant, sleek and sophisticated look.
6. Do these sheers provide adequate privacy?
Yes, embroidered sheer curtains strike the perfect balance between privacy and natural light. Our sheer fabric gently filters light while maintaining an element of privacy.
1. What is a Jacquard silk weave curtain?
Jacquard silk weave curtains are made using a specialized weaving technique that integrates intricate patterns directly into the fabric. The silk material adds a luxurious sheen and smooth texture, making these curtains elegant and durable.
2. How do Jacquard silk curtains different from printed curtains?
Pattern Integration: In Jacquard silk curtains, the patterns are part of the weave, making them more durable and resistant to fading. Printed curtains, on the other hand, have designs applied to the fabric surface, which can wear off over time.
Texture and Quality: Jacquard silk curtains have a textured, raised design that feels premium, while printed curtains are usually flat and may lack the same luxurious appeal.
3. Are Jacquard silk weave curtains durable?
Yes, they are more durable than printed or embroidered curtains because the patterns are woven into the fabric. However, they require proper care, such as dry cleaning, to maintain their texture and sheen.
4. Are these curtains suitable for all décor styles?
Yes, jacquard polyester silk curtains are versatile and can enhance various interior styles, including:
- Modern or Contemporary: Adds a subtle shine and sleek texture.
- Traditional or Classic: Woven patterns elevate the elegance of traditional designs.
- Luxury or Glamorous: The silk finish enhances opulence in high-end interiors.
5. Are jacquard curtains suitable for all rooms?
Yes, jacquard curtains are versatile and can be used in:
- Living rooms: To add elegance and style.
- Bedrooms: For privacy and light control.
- Dining rooms: To create a luxurious ambiance.
- Study/Office: For a professional yet aesthetic look.
6. What does 70-80% room darkening mean for Jacquard silk weave curtains?
It means these curtains block 70-80% of incoming light, creating a dim and comfortable environment while still allowing some natural light to filter through. They are ideal for privacy and reducing glare.
Non-Product Related FAQs
1. Where is my Order?
You have three ways to track your order:
Access the Order Status on our site: Please visit our tracking order page to track your order. Here are the steps:
1. Log in to your account on our site, if you are not logged in.
2. Here is the link to "Tracking Page". You will be needing your tracking number, which you can find in your Order Confirmation email.
Order Confirmation email:
The email you receive after placing an order will usually contain a link to the order status page and your tracking number.
If you still need help tracking your order:
For some reason, you can't find your tracking number, please contact us through chat or email. Email us at support@kapissh.com
2. How can I edit or cancel my order?
Please contact support @kapissh.com, if your order is within processing time and haven't been shipped, we should be able to change or cancel your order.
1. How long does it take to process and ship an order?
Exact delivery times will be provided during checkout.
The processing time for all orders is 2 to 3 working days (excluding the weekend)
The delivery time could be as short as 5-8 days or occasionally; it can extend for two weeks, depending on the availability of the item.
2. What are the shipping options and costs?
Currently, we are offering free shipping within USA.
We use Amazon Multi-Channel Fulfillment (MCF) for shipping, meaning our inventory is stored at Amazon’s fulfillment centers. Once your order is paid for, Amazon will directly ship it to you, ensuring fast and reliable delivery.
Amazon uses its own logistics network, Amazon Logistics, to deliver your product. However, in some cases, Amazon may also partner with USPS or UPS to handle the delivery, ensuring your order reaches you efficiently.
3. Do you provide international delivery?
No, Currently we don't offer international deliveries. All of our items are available to ship within the United States only.
4. Will you ship to Military APO/FPO Addresses?
We apologize for inconvenience, currently we do not ship to APO/FPO address at this time. Thank you for your service!
5. Can I request a specific delivery date or time?
Yes, you can request specific delivery dates or times.
Please provide information regarding delivery dates or times under "Order Special Instructions" during checkout.
or
Please contact us at support@kapissh.com after order is placed, and we will try our best to accommodate your dates and times.
If you are not able to provide instructions during checkout, please make sure you contact us right after you place an order, as we will need to inform our carriers before your order ships out.
6. Do you offer signature confirmation upon delivery?Â
Yes, we do offer signature confirmation for your order, but you need to specify this requirement to us under "Order Special Instructions" during checkout or at support@kapissh.com, right after your place an order.
Once we inform our carrier, you will receive a notification that a signature is needed upon delivery.
7. What happens if I miss a delivery attempt?
Our Carriers leave deliveries right at your door step. However, if signature confirmation is requested, and if someone is not home to sign for a direct or adult signature, the courier will leave a door tag or reattempt delivery.
Please contact us at support@kapissh.com for further assistance, if needed.
8. Can I change the shipping address after completing the order?
Yes, you can change the shipping address after completing the order, but until it's not shipped.
So, please make sure you have the correct shipping address before you place an order.
Once it's shipped, we will not be able to change the shipping address. So please contact us right away after you place the order.
9. What happens if my package is lost or damaged?
Please contact us at support@kapissh.com, we will be glad to help you out.
1. What is Kapissh's return policy?
We have 30 days user friendly return policy. For more details, please click on the link below:
https://www.kapissh.com/returns
2. What is the process for returning a product?
Please send us an email at support@kapissh.com to initiate a return process.
3. Who pays for return shipping, and what return shipping methods are available?
Customers are responsible for return shipping costs unless the product is damaged or defective. If your product arrives damaged or defective, we will cover the cost of return shipping. Please contact our customer support team to arrange a return in such cases.
4. How refunds are issued and how long does it take?
• Refunds may take 5-7 business days to process.
• The method of refund is the same as the payment method you have chosen.
• If you paid for the order with a debit/credit card at the online store, the refund would be made to the bank or card the payment was made within 14 business days.
• If you paid via PayPal, the refund might take 5-7 business days to complete.
5. Whether items can be exchanged?
We don't offer direct exchanges of items but you can certainly return an item for refund, and then place a new order for the item you want. We initiate a refund once the item has been received.Â
1. How do I create an account?
2. How do I update my account information?
3. How do I reset my password?
4. How do I report a technical issue on the website?
1. Where is my Order?
You have three ways to track your order:
Access the Order Status on our site: Please visit our tracking order page to track your order. Here are the steps:
1. Log in to your account on our site, if you are not logged in.
2. Here is the link to "Tracking Page". You will be needing your tracking number, which you can find in your Order Confirmation email.
Order Confirmation email:
The email you receive after placing an order will usually contain a link to the order status page and your tracking number.
If you still need help tracking your order:
For some reason, you can't find your tracking number, please contact us through chat or email. Email us at support@kapissh.com
2. How can I edit or cancel my order?
Please contact support @kapissh.com, if your order is within processing time and haven't been shipped, we should be able to change or cancel your order.
1. How long does it take to process and ship an order?
Exact delivery times will be provided during checkout.
The processing time for all orders is 2 to 3 working days (excluding the weekend)
The delivery time could be as short as 5-8 days or occasionally; it can extend for two weeks, depending on the availability of the item.
2. What are the shipping options and costs?
Currently, we are offering free shipping within USA.
We use Amazon Multi-Channel Fulfillment (MCF) for shipping, meaning our inventory is stored at Amazon’s fulfillment centers. Once your order is paid for, Amazon will directly ship it to you, ensuring fast and reliable delivery.
Amazon uses its own logistics network, Amazon Logistics, to deliver your product. However, in some cases, Amazon may also partner with USPS or UPS to handle the delivery, ensuring your order reaches you efficiently.
3. Do you provide international delivery?
No, Currently we don't offer international deliveries. All of our items are available to ship within the United States only.
4. Will you ship to Military APO/FPO Addresses?
We apologize for inconvenience, currently we do not ship to APO/FPO address at this time. Thank you for your service!
5. Can I request a specific delivery date or time?
Yes, you can request specific delivery dates or times.
Please provide information regarding delivery dates or times under "Order Special Instructions" during checkout.
or
Please contact us at support@kapissh.com after order is placed, and we will try our best to accommodate your dates and times.
If you are not able to provide instructions during checkout, please make sure you contact us right after you place an order, as we will need to inform our carriers before your order ships out.
6. Do you offer signature confirmation upon delivery?Â
Yes, we do offer signature confirmation for your order, but you need to specify this requirement to us under "Order Special Instructions" during checkout or at support@kapissh.com, right after your place an order.
Once we inform our carrier, you will receive a notification that a signature is needed upon delivery.
7. What happens if I miss a delivery attempt?
Our Carriers leave deliveries right at your door step. However, if signature confirmation is requested, and if someone is not home to sign for a direct or adult signature, the courier will leave a door tag or reattempt delivery.
Please contact us at support@kapissh.com for further assistance, if needed.
8. Can I change the shipping address after completing the order?
Yes, you can change the shipping address after completing the order, but until it's not shipped.
So, please make sure you have the correct shipping address before you place an order.
Once it's shipped, we will not be able to change the shipping address. So please contact us right away after you place the order.
9. What happens if my package is lost or damaged?
Please contact us at support@kapissh.com, we will be glad to help you out.
1. What is Kapissh's return policy?
We have 30 days user friendly return policy. For more details, please click on the link below:
https://www.kapissh.com/returns
2. What is the process for returning a product?
Please send us an email at support@kapissh.com to initiate a return process.
3. Who pays for return shipping, and what return shipping methods are available?
Customers are responsible for return shipping costs unless the product is damaged or defective. If your product arrives damaged or defective, we will cover the cost of return shipping. Please contact our customer support team to arrange a return in such cases.
4. How refunds are issued and how long does it take?
• Refunds may take 5-7 business days to process.
• The method of refund is the same as the payment method you have chosen.
• If you paid for the order with a debit/credit card at the online store, the refund would be made to the bank or card the payment was made within 14 business days.
• If you paid via PayPal, the refund might take 5-7 business days to complete.
5. Whether items can be exchanged?
We don't offer direct exchanges of items but you can certainly return an item for refund, and then place a new order for the item you want. We initiate a refund once the item has been received.Â
1. How do I create an account?
2. How do I update my account information?
3. How do I reset my password?
4. How do I report a technical issue on the website?